K'Luxe Scents & Co., we are committed to providing a seamless and satisfying shopping experience. Please review our policies below, and feel free to contact us with any questions.1. Ordering & Payment
- Order Placement: All orders must be placed through our online store.
- Payment Methods: We accept all major credit cards and secure payment options for a hassle-free checkout.
- Order Confirmation: After placing an order, you will receive a confirmation email with your purchase details.
2. Shipping
- Processing Time: Orders are processed within 1-3 business days before shipping.
- Shipping Options: We offer multiple shipping methods to suit your needs.
- Tracking Information: Once your order ships, you will receive tracking details to monitor its progress.
- Free Shipping: Enjoy free shipping on orders of 2 or more candles!
3. Returns & Exchanges
- Satisfaction Guarantee: We take pride in our candles, but if you're not completely satisfied, please contact us within 14 days of receiving your order.
- Return Process: Reach out to our customer support for assistance with returns or exchanges.
- Refund Policy: Refunds are issued upon receipt and inspection of returned items.
4. Quality Assurance
- Premium Ingredients: Our candles are made with high-quality, non-diluted fragrance oils for a luxurious scent experience.
- Clean Burn: We use 100% cotton wicks for a cleaner, non-toxic burn.
- Highly Scented: Designed to fill your space with long-lasting fragrance.
5. Handcrafted with Care
- Small Batch Production: Each candle is hand-poured in small batches to ensure top-tier quality.
- Made in the USA: Proudly crafted and shipped from Little Rock, Arkansas.
6. Burn Time
- Long-Lasting Enjoyment: Our 9oz candles burn for 45-55 hours, giving you extended fragrance and relaxation.
At K'Luxe Scents & Co., your satisfaction is our priority. If you have any questions, don’t hesitate to reach out. Thank you for supporting our small business—we appreciate you!